Shipping policy
BROMISTA CLOTHING
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays begin processing on the next business day. Processing may take longer during sales, promotions, holidays, or product launches.
DELIVERY ESTIMATES
After processing, US orders are generally delivered within an estimated 5–7 business days, depending on the destination and carrier. International delivery times vary by destination, customs processing, and carrier. Delivery times are estimates and are not guaranteed.
SHIPPING CHARGES
We offer free standard shipping on orders over $100. For orders of $100 or less, available shipping rates are calculated from the delivery address and displayed at checkout before payment.
INTERNATIONAL ORDERS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless shown as included at checkout, these charges are the customer’s responsibility and are not collected or controlled by Bromista Clothing. Customs processing may delay delivery.
ORDER TRACKING
When your order ships, you will receive tracking information by email or SMS when available. Tracking updates may take time to appear after the carrier receives the package.
DELIVERY DELAYS
Weather, customs, carrier disruptions, high-volume periods, and other events outside our control may delay delivery. Contact us if tracking has not updated for an extended period or your order has not arrived after the estimated delivery window.
INCORRECT OR INCOMPLETE ADDRESSES
Review your shipping address carefully before placing your order. Contact us immediately at bromistaclothing@gmail.com if you need to request an address correction. We cannot guarantee changes after an order begins processing and are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied at checkout.
LOST, DAMAGED, OR MISSING PACKAGES
If tracking shows delivery but you cannot locate the package, or if the order has not arrived after the estimated delivery window, contact us promptly at bromistaclothing@gmail.com with your order number and tracking details. If a package arrives damaged, contact us within 48 hours of delivery and include your order number, photos of the package, and photos of the damaged item. We will review the issue and work toward an appropriate resolution.
REFUSED AND RETURNED-TO-SENDER PACKAGES
Orders refused by the recipient or returned because of an incorrect address, unpaid customs charges, or unsuccessful delivery may be refunded after the package is returned and inspected. Actual return shipping, customs charges, or carrier fees may be deducted from the refund where permitted by law.
CONTACT US
For questions about shipping, delivery, or order status, contact Bromista Clothing at bromistaclothing@gmail.com or +1 888-426-9459.