FAQ

Once your order ships, you'll receive a confirmation email with a tracking number. Use it on our Order Tracking page or the carrier's website. Allow 24–48 hours for tracking to activate after dispatch.

We are unable to cancel orders once placed. In-stock items are processed immediately, and once our warehouse has processed your order we cannot make any changes. If you need a size modification, email us right away at Bromistaclothing@gmail.com with your order number — we'll help if we can, but we can't guarantee changes once processing has begun. If you're unhappy with your order, you can return it under our 14-day return policy. Customers in the European Union retain their 14-day right to cancel.

We're sorry about that! Email us at Bromistaclothing@gmail.com with your order number and a photo of the item received. We'll send the correct item or issue a full refund — your choice.

If you ordered multiple items, they may ship separately from different locations. Check your email for multiple tracking numbers. If an item is still missing after all packages arrive, contact us within 7 days.

Enter your discount code in the Discount field at checkout before completing payment. Only one code can be applied per order. Codes cannot be applied after an order is placed.

Orders are processed within 1–3 business days before shipping. Once dispatched, delivery typically takes 5–7 business days, depending on your location.

Processing 1–3 Business Days Delivery 5–7 Business Days

Delivery to remote or rural areas may take slightly longer. Once your order has been shipped, you'll receive a tracking link via email or SMS to monitor your shipment.

Yes. We offer free US shipping on all orders over $100.

Orders under $100 are charged a shipping rate calculated at checkout based on your delivery location. Any applicable shipping charges or offers are shown at checkout before you complete your purchase.

Yes. Bromista Clothing ships worldwide, including Canada, the UK, Australia, Japan and most of Europe.

International shipping is calculated live at checkout by the carrier (USPS, DHL or FedEx) based on your destination and parcel weight, so you always see the exact cost before you pay. Free shipping over $100 applies to US orders only. Any customs duties or import taxes are the customer's responsibility.

First, check with neighbors or building security — packages are sometimes left in unexpected places. If you still can't locate it after 24 hours, email us at Bromistaclothing@gmail.com and we'll open an investigation with the courier.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags attached. Sale items, swimwear, and lingerie are final sale and cannot be returned for hygiene reasons.

Email Bromistaclothing@gmail.com with your order number and reason for return. We'll send you return instructions within 1–2 business days. Return shipping costs are the customer's responsibility unless the item is defective.

Once we receive and inspect your return (1–3 business days), your refund will be issued to the original payment method within 7–10 business days. You'll receive a confirmation email as soon as it's processed.

We don't process direct exchanges. The fastest way is to return the original item for a refund and place a new order for the correct size — this ensures you secure your new size before it sells out.

Check our full Size Guide for detailed measurements across all categories — tops, bottoms, dresses, swimwear, and shoes. We also have a "Find My Size" tool that recommends your size based on your bust, waist, and hip measurements.

Most of our styles run true to size. Bodycon and fitted styles have stretch so they're forgiving — but if you're between sizes or have fuller hips, we recommend sizing up. Always check the size chart on each product page for specific guidance.

Yes! We carry sizes XS through 2XL (US 0–22) across most of our styles. Look for the size selector on each product page to confirm available sizes for that specific item.

We accept all major payment methods:

Visa Mastercard Amex PayPal Shop Pay Apple Pay Google Pay

Absolutely. Our store is built on Shopify, which uses SSL encryption and is PCI DSS compliant. We never store your card details — all transactions are processed securely through certified payment gateways.

All prices are displayed in USD. Your bank or payment provider will automatically convert to your local currency at the current exchange rate. Any conversion fees are charged by your bank, not by us.

Yes! We offer Shop Pay Installments — split your purchase into 4 interest-free payments. Available at checkout for eligible orders. Simply select Shop Pay and choose the installments option.

Popular styles often get restocked! Click the "Notify Me" button on any sold-out product page to get an email the moment it's back. We recommend acting fast — restocks sell out quickly.

We photograph products in accurate lighting, but colors may vary slightly depending on your screen brightness and calibration. If you're unsure, check the product description for color notes or email us for more details.

To keep your pieces looking their best: cold wash on gentle cycle (or hand wash), no tumble dryer — hang or lay flat to dry, low iron only, and use delicate detergent for lace, mesh, and embellished styles. Always check the care label on the garment.

Yes! We love working with creators of all sizes. If you're interested in collaborating with Bromista Clothing, send your Instagram handle and media kit to Bromistaclothing@gmail.com and we'll be in touch!