Refund policy

Bromista Clothing

At Bromista Clothing, we truly value our customers and want you to feel confident with every purchase. Please take a moment to review our refund and return policy before placing your order.

No Refunds – Exchange or Store Credit Only

All purchases made with Bromista Clothing are non-refundable. We do not offer refunds to the original payment method under any circumstances.

However, we are happy to offer exchanges or store credit for eligible returns.

Return & Exchange Eligibility

We will gladly accept returns within 7 days of:

  • Receiving your order by mail, or

  • Being notified that your order is ready for local pick-up

Returned items that meet our policy guidelines will be issued store credit or exchanged, subject to availability.

Final Sale Items

Please note the following items are FINAL SALE and cannot be returned or exchanged, including for store credit:

  • All sale or discounted items

  • Items purchased using promo or discount codes

  • Dresses

Once purchased, these items are considered final sale.

Condition of Returned Items

To qualify for a return, items must meet all of the following conditions:

  • Original tags must be attached

  • Items must be unworn

  • Free from tears, stains, odors, or damage of any kind

  • Returned items are inspected before approval

Returns that do not meet these requirements will not be accepted.

Local Pick-Up Orders

Orders placed for local pick-up will be held for up to 7 days.

If not picked up within this timeframe, the order becomes a final sale and is no longer eligible for exchange or store credit.

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 24 hours of delivery.

  • Claims made after 24 hours will not be eligible for store credit.

  • Please email us immediately with your order details and photos (if applicable).

How to Return Your Item

Once you’re ready to return your item:

  1. Mail your item back to the return address listed on your package or drop it off at the designated pick-up location.

  2. Include the original invoice or a note with your order number and name inside the package.

  3. Use any shipping carrier of your choice and purchase a return label.

Important:
 Return shipping costs are the customer’s responsibility and are non-refundable.

Additional Requirements

  • Items must be shipped back within 7 business days of receiving your order

  • Original tags must remain attached

  • Items must be unworn and in original condition

If you have any questions regarding this policy, we’re always happy to help. Thank you for choosing Bromista Clothing — we truly appreciate your support and understanding.