Refund policy

BROMISTA CLOTHING

RETURN AND REFUND POLICY

We have a 14-day return policy. You have 14 days after receiving your item to request a return. For orders delivered in multiple shipments, the 14 day period begins when each item is delivered.

RETURN ELIGIBILITY

To be eligible for a return, an item must be in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To request a return, contact us at bromistaclothing@gmail.com. If your return is approved, we will provide the return address and shipping instructions by email. Do not send items back without authorization, as unauthorized returns cannot be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit. If an approved return qualifies for a refund, the original standard shipping charge will also be refunded. Any expedited or upgraded shipping charge above the standard shipping rate is non-refundable unless required by law or the return is due to our error.

FINAL-SALE ITEMS

For hygiene reasons, lingerie and swimwear are final sale and cannot be returned or exchanged unless defective, damaged, or incorrect. Sale items and gift cards are also final sale, except where applicable law requires otherwise.

Mystery boxes are also final sale and are not eligible for returns or refunds, except where required by law or if an item is defective, damaged, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us as soon as possible at bromistaclothing@gmail.com if an item is defective, damaged, or incorrect. Include your order number and clear photos when applicable so we can review the issue and make it right.

EXCHANGES

We do not offer direct exchanges. The fastest way to get a different item is to request a return for the eligible item and place a separate order after the return is approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Items must be returned in the condition received, unworn or unused, with tags and original packaging, along with proof of purchase. Nothing in this policy limits rights provided by applicable consumer law.

REFUNDS

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 7-10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at bromistaclothing@gmail.com or +1 888-426-9459

ORDER CANCELLATIONS AND CHANGES

We are unable to cancel orders once placed. In-stock items are processed immediately, and once our warehouse has processed your order we cannot make any changes.If you need a size modification, email us right away at Bromistaclothing@gmail.com with your order number. We'll help if we can, but we can't guarantee changes once processing has begun.If you're unhappy with your order, you can return it under our 14-day return policy, including customers in the European Union.